Frequently Asked Questions

We use only naturally-sourced, high-quality natural ingredients, including herbs, mushrooms, prebiotics, amino acids, antioxidants and minerals.

Yes. All our herbs are non-GMO. We never utilize GMO ingredients to craft our products and carefully review suppliers to avoid hidden GMOs.

Yes. Every herb and finished product are tested by accredited third-party labs to confirm purity, potency and quality.

Our tinctures and gummies are completely vegan. Many capsules are vegan or vegetarian, depending on the product.

No. Herbamama tinctures are made with plant materials, distilled water and vegetable glycerin only. Glycerin gives them a naturally sweet taste without added sugar or alcohol.

We use vegetable glycerin derived from soy. It’s alcohol-free and provides a safe, gentle base for our herbal extracts.

Our tapioca syrup comes from cassava root. It’s a natural sweetener that adds a mild, smooth taste to our gummies.

All our products, including gummies, liquid extracts and capsules, last for 24 months (in unopened condition). The shelf life after opening is up to 6 months.

Always check the expiration date printed on the bottom of the bottle or the edge of the label for the exact timing. Using supplements within their shelf life ensures maximum potency and safety.

The general dosage is 1-3 capsules daily, taken with food. The dosage varies depending on the specific formula. Always follow the serving size instructions on your product label for the most accurate guidance.

The typical dosage is 1-3 full droppers daily. Since different herbs may require slightly different intake levels, always read the label instructions carefully for the exact dosage.

Most gummies are taken as 2 pieces daily, ideally with food. Some products may require a different amount based on the formula. Check your product label for the exact serving size.

A full squeeze means pressing the rubber bulb once while the dropper is in the liquid, then releasing it. The glass pipette fills up with the correct serving size, which equals one dropperful.

We strongly recommend sticking to the serving size on the label. Taking more does not guarantee better results and may be unnecessary. Our dosages are carefully adjusted to provide a safe and effective amount of herbal extracts.

If you are considering a higher dosage, consult your healthcare provider first for safe, personalized advice.

We currently ship orders within the United States only. International shipping is not available at this time.

However, we’re actively exploring options to expand shipping to other countries in the future. If you’re outside the US, keep an eye on our website and newsletters for updates about global availability.

Most orders are processed and shipped within 48 business hours (Monday-Friday, 8 PM-5 PM, Central Time). Delivery time depends on your shipping method and location.

Please note that orders may take longer to arrive during holidays, busy sales periods or unexpected delays such as severe weather or carrier disruptions.

Shipping fees are calculated at checkout based on your delivery address and the shipping method you select. You’ll see the exact shipping cost before completing your purchase, so there are no surprises.

Yes. We offer free standard shipping on all US orders over $50. If your order total is under $50, shipping costs will be calculated at checkout. Free shipping makes it easier and more affordable to stock up on your favorite products.

We partner with trusted carriers to make sure your order arrives safely and on time. Depending on your location and chosen shipping option, your package will be delivered by USPS, UPS, or FedEx и Amazon Logistics.

If your order arrives damaged or doesn’t arrive at all, please reach out to our customer support team at customercare@herbamama.com. Provide your order number and any details about the issue. We’ll quickly review your case and either reship your order or issue a refund. Your satisfaction and peace of mind are our priority.

Sometimes carriers mark a package as delivered before it actually reaches you. First, check with neighbors or your building manager in case it was left nearby.

If you still can’t locate it, contact our customer support team at customercare@herbamama.com. We’ll investigate the issue with the carrier and work with you to find the best solution.

We process orders quickly to ensure fast shipping, so once an order has been submitted, we usually can’t change or cancel it.

If you need help, contact our support team at customercare@herbamama.com as soon as possible. While we can’t guarantee adjustments, we’ll do everything we can to assist you.

Some of our most popular items sell out quickly. We work hard to restock them as soon as possible. To be the first to know when a product is available again, sign up for our email newsletter. You’ll get restock updates, new product launches and special offers delivered straight to your inbox.

Yes. We offer a 30-day return policy on most products. To qualify, the item must be in its original condition – unopened, unused and in the original packaging. You’ll also need proof of purchase, such as your receipt or order number.

To begin a return or exchange, contact our customer support team at customercare@herbamama.com. They will guide you through the process and provide clear instructions on how to send your product back. Be sure to have your order number ready when you reach out.

Unfortunately, no. For health and safety reasons, we can only accept returns on items that are unopened, unused and in their original packaging.

Exceptions apply only if your product arrives damaged, defective or spoiled before its expiration date. In such cases, contact our support team at customercare@herbamama.com, and we’ll make it right with a replacement or refund.

Yes. You can cancel or pause your subscription at any time – there are no contracts or hidden fees. Our subscription program is designed to be flexible, so you’re always in control of your wellness routine.

Absolutely. You can adjust your subscription whenever you need to. This includes changing the quantity of products, swapping products for different ones or updating your delivery schedule to match your needs.

Your payments are processed automatically based on the delivery schedule you select. You’ll always be charged on the same schedule unless you make changes to your subscription.

Yes. All payment details are safely encrypted and stored through trusted, secure payment processors. Your information is never shared with third parties, and you’ll only be charged according to your chosen subscription plan.

No, promo codes can’t be applied to subscription orders. Products already on sale are also not eligible for subscription service during the sale period.

No, promo codes can’t be applied to the products on sale. They also can’t be combined with other promo codes.