Frequently Asked Questions
Welcome to Herbamama's FAQ page! We're dedicated to providing you with the information you need to make informed decisions about our natural supplements. If you have questions about dietary supplements, or need advice on how to store supplements, you're in the right place. On this page, you'll find answers to popular questions about our products, ingredients, shipping, and more. Explore our frequently asked questions to learn about Herbamama's commitment to quality, purity, and your overall well-being.
Most orders ship within 48 hours (Monday-Friday, 8am-5pm Central Time), barring exceptions during holidays or particularly busy sale periods. We work diligently to process your order as quickly as possible.
Yes! We offer free shipping on all orders over $50, making it easier and more cost-effective for you to receive our high-quality products.
We collaborate with reliable carriers to ensure timely and secure delivery of your order. Our partners include USPS, UPS, and FedEx.
In the rare event of a damaged or lost package, please contact our customer support team. We'll work with you to resolve the issue, whether it's by reshipping your order or providing a refund. Your satisfaction is our top priority.
Yes! We offer a 30-day return policy. To qualify, please ensure that the item is in its original condition, unused in the original packaging, along with the receipt or proof of purchase. A valid order number works as well.
To start a return or exchange, contact our customer support team. They'll guide you through the process, providing instructions.
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Our products are free from alcohol, sugar, soy, yeast, artificial flavors, and artificial coloring.
Our tinctures and gummies are vegan friendly. Some capsules are vegan and vegetarian friendly depending on the product.
Yes, all our products are soy-free.
Indeed, our entire range of products is gluten-free.
To optimize proper health benefits, we harness nature's most potent ingredients, including herbs, mushrooms, prebiotics, amino acids, antioxidants, and minerals.
Yes, Herbamama conducts third-party lab tests on each plant and herb used in the product line. These tests ensure the purity, potency, and quality of our ingredients and finished supplements. Herbamama gives you confidence that our gummies are a reliable source of essential nutrients.
Our organic gummies are made in an FDA-registered processing plant in the U.S., providing peace of mind that we comply with all supplement processing and testing regulations. The FDA closely monitors our facility and conducts unplanned inspections to ensure alignment with their strict health and safety standards.
Herbamama is proud to be an NSF Certified GMP manufacturer. This certification guarantees our processing adheres to the most stringent systems in the dietary supplement industry. To obtain this certification, our production process undergoes a thorough evaluation and ongoing inspections to maintain compliance with the NSF's strict production standards.
Herbamama is committed to using and supporting only non-GMO materials. We don't purchase GMO herbs or ingredients and conduct purchasing reviews to eliminate hidden GMOs in our products. All our propagated and grown herbs are Certified Organic and GMO-free, and we continuously strive to ensure that our products remain non-GMO.
Store our products in a cool, dry place away from direct sunlight. There's no need for refrigeration, but avoid high temperatures. Always keep products out of children's reach.
As a dietary supplement, take two capsules twice daily with food or as directed by your healthcare professional. Don't exceed the recommended dose. If pregnant, nursing, or taking medications, consult your healthcare provider before use.
Before using, shake the tincture well. Add one full squeeze of the dropper bulb to 2 oz. of water or juice, three times daily, or as directed by your healthcare professional.